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  • How do I transfer my Polearn Subscription?
    Unfortunately, for legal reasons, it is impossible for us to simply transfer subscriptions from Polearn to the new app. Additionally, our subscription model changed a bit from what we offered before and we want to give everyone the chance to choose the subscription that fits their need best. However, depending on the subscription model, we offer different compensation options, especially if you had troubles with your past Polearn yearly subscription. Please send us a subscription receipt alongside via hello@notthemainstream.net.
  • How do I access locked Content ?
    Each Channel has its content that is only accessible for users who have unlocked their Channel after purchasing a subscription. To access more content from Channels than their free samples, you need to buy a subscription first and then unlock/choose the Channel/Channels in the UNLOCK SCREEN of the CHANNEL OVERVIEW. Additionally, Premium Goodie Content will be accessible for everyone having any premium subscription, no matter which Channels they have chosen.
  • Why is Content still locked after buying a Subscription?
    Depending on which Channel/Channels you have chosen after your purchase, you will gain access to their whole range of content, while Channels that you haven’t chosen will stay locked, despite the free samples they offer. Additionally, Premium Goodie Content will be accessible for everyone having any Premium Subscription, no matter which Channels they have chosen.
  • Why is some Content locked and some Content unlocked?
    All video tutorials belong to one of those three categories: 1. Free Samples of each Channel (accessible for every user on the app) 2. Subscriber Content of each Channel (accessible for users who have unlocked that specific Channel) 3. Premium Content (accessible for everyone who has a premium subscription)
  • How do I unlock Content/Channels after buying a subscription?
    1. Tap on CHANNELS - the middle icon of the tab bar. 2. Tap the UNLOCK / ARROW icon in the lower right corner. 3. Chose as many Channels as you are allowed to choose, fitting to your subscription. 4. Tap save 5. Enjoy!
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